Privacy Policy

---

Effective Date: December 19 2022

ALLSTATE TOWING GROUP our values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our towing services and website.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and billing information.

Vehicle Information: Make, model, license plate number, and location.

Usage Information: Data about your interactions with our website, such as IP address, browser type, and pages visited.

 

2. How We Use Your Information

We use your information to:

Provide towing and roadside assistance services.

Communicate with you about your service request.

Process payments securely.

Improve our website and customer experience.

 

3. Sharing Your Information

We may share your information with third parties only when:

It’s necessary to complete your service request.

Required by law or legal processes.

Protecting our rights, property, or safety.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is entirely secure.

5. Your Choices

You can update your personal information by contacting us at:
Email: support@allstatetowinggrp.com
Phone: (213)592-0365

6. Data Retention: 

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

8. MESSAGE AND DATA RATES MAY APPLY. 

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

9. Promotional Content:

 We respect your privacy and will not send any promotional or marketing messages. 

10. Message Frequency: 

We send messages related to real-time updates, service confirmations, estimated arrival times, driver details, rescheduling requests, customer inquiries, post-service follow-ups, and feedback collection. Message frequency may vary, with an average of 1-2 messages per month.

11. Help Guidance: 

Text HELP for assistance.

12. Privacy Policy Requirements: 

We have implemented strict access controls and regular audits to ensure that user data is not shared without authorization.

13. Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to support@allstatetowinggrp.com or (213)592-0365.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ALLSTATE TOWING GROUP

Email: support@allstatetowinggrp.com

Phone: (213)592-0365

 We do not share your data with third parties for marketing purposes. ALLSTATE TOWING GROUP will not sell, rent, or share the collected mobile numbers.